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So what?

Support Agent

ProdBot delivers consistent, 24/7 answers across web, SMS, and voice, keeping knowledge current and escalating sensitive conversations to humans when needed.

ProdBot

What it is

An AI customer support and sales assistant that guides patients, doctors, attorneys, and referrers to the right service, location, or next step. It pairs a multi-channel frontend with a FastAPI backend and retrieval-augmented knowledge base.

How it works

  1. Capture conversations through web chat, SMS, or voice.
  2. Retrieve grounded answers from a FAISS-backed knowledge base.
  3. Use LLM tools to resolve requests or collect follow-up details.
  4. Escalate high-touch issues to a human dashboard with full context.
  5. Store conversation history for analytics and continuous improvement.

Channel coverage

  • Embeddable web chat widget plus a dedicated chat page.
  • SMS support through Twilio with scripted and interactive flows.
  • Voice conversations with modern audio processing and tuned VAD presets.
  • Session-aware responses that preserve context across channels.

Knowledge base governance

  • FAISS retrieval over services, locations, and policy content.
  • Reload index endpoint for incremental or full refreshes.
  • Page-change webhook to keep answers aligned with site updates.
  • Admin rebuild tools for scheduled refresh cycles.

Operations and control

  • Support dashboard for escalations and human takeovers.
  • Multi-tenant console for widget settings and behavior tuning.
  • Conversation history, analytics, and health monitoring.
  • Multi-provider LLM support with tool-based workflows.

Operational impact

  • 24/7 coverage for patient, doctor, attorney, and referrer inquiries.
  • Reduced call center volume with consistent service answers.
  • Faster handoff to human agents for sensitive issues.
  • Scalable deployment with clear separation of frontend and backend.

Typical use cases

  • Service and modality FAQs (MRI, CT, X-ray, ultrasound).
  • Location and hours inquiries with facility-specific responses.
  • Appointment guidance and preparation questions.
  • SMS-based follow-ups and confirmation flows.
Case Study

See it in action

Learn how a California medical imaging chain used our AI Support Agent alongside email automation to cut support workload by 62% and boost patient satisfaction by 41%.