Focused on healthcare and legal outcomes
AI that respects sensitive data, accelerates triage and intake, and keeps your teams in control.
Reduce backlogs without compromising safety
Purpose-built for patient access, care navigation, and billing support teams.
Workflows
Scheduling and rescheduling requests
Support inbox triage across billing, care, and benefits
Pre-auth and documentation intake
Member outreach, follow-ups, and reminders
Outcomes
Reduce backlog and hold times
Improve accuracy with cited knowledge
Lower handle time with structured summaries
Securely connect patient portal, telephony, EMR, and knowledge bases.
Detect urgency, route to care vs. billing, and draft replies with citations.
Schedule callbacks, update records, and log structured events with audit trails.
Security & privacy posture
Data is encrypted in transit and at rest; access is scoped by role.
Option to run certain steps in your VPC or behind your existing identity provider.
Redaction and minimization for PHI/PII; audit trails for every action.
We do not claim compliance unless provided with exact language and evidence by your team.
Accelerate intake and client communication
Built for intake teams, client success, and ops at law firms and legal service providers.
Workflows
Lead qualification and conflicts intake
Follow-ups with documents and deadlines
Matter status updates and reminders
Document extraction and structured summaries
Outcomes
Accelerate speed-to-lead
Improve response quality and consistency
Keep attorneys focused on high-value work
Gather parties, timelines, and documents across web, email, or phone.
Score and route by practice area, geography, and conflicts criteria.
Generate intake summaries and next steps for attorneys with audit logs.
Security & privacy posture
Data is encrypted in transit and at rest; access is scoped by role.
Option to run certain steps in your VPC or behind your existing identity provider.
Redaction and minimization for PHI/PII; audit trails for every action.
No implied compliance guarantees—controls and attestations are configured with your legal and security teams.
Ready to see Possible Minds in action?
Book a demo to map your support and intake workflows, or drop us a note and we'll reach out.