Illustrative examples
Each engagement ships with measurable results, audit trails, and tuned workflows.
Patterns we ship with teams
All examples are illustrative—your workflows, systems, and controls drive the build.
Regional health network support desk
Multi-site provider supporting patient portal, billing, and benefits inquiries.
Challenge: Support queues spiked during enrollment and claims season; manual triage slowed responses.
Solution: Deployed AI triage and suggested replies with policy citations across email and portal messages.
- • Example: 40% faster median response time
- • Example: 35% fewer escalations to clinical staff
- • Example: 1.9× more issues resolved in-channel
Notes: Generic integrations: EHR, telephony, CRM, shared knowledge base.
Specialty clinic intake
Small team handling referrals, pre-auth requests, and scheduling via phone and forms.
Challenge: Leads and referrals waited hours for follow-up; data entry into the EMR was inconsistent.
Solution: Used intake AI to qualify leads, collect required documents, and auto-populate structured records.
- • Example: 2× faster speed-to-lead
- • Example: 25% increase in booked consults
- • Example: Cleaner data with required fields enforced
Notes: Generic integrations: EMR, CRM, secure file storage.
Multi-office law firm client services
Firm managing inbound matters, follow-ups, and document-heavy requests.
Challenge: Attorneys spent too much time clarifying intake details and digging for prior context.
Solution: Rolled out intake summaries, follow-up drafting, and document extraction with audit logs.
- • Example: 60% fewer manual tags
- • Example: Shorter time-to-assign for new matters
- • Example: Better visibility with structured summaries
Notes: Generic integrations: CRM, DMS, telephony, email.
Ready to see Possible Minds in action?
Book a demo to map your support and intake workflows, or drop us a note and we'll reach out.